At Hit House Entertainment, our aim is to ensure your complete satisfaction with every purchase. While we strive to provide you with the best products and service, we understand that there may be instances where you need to make adjustments to your order. To assist you with this process, please review our return policy below:

Exchange Only, No Refunds:
We are committed to providing you with high-quality merchandise. If, for any reason, you are not entirely satisfied with your purchase, we offer exchanges for items of equal or lesser value. Unfortunately, we do not provide refunds at this time.

Cancellation Policy:
If you wish to cancel your order, you may do so within 24 hours of placing it. Please contact our customer support team as soon as possible to initiate the cancellation process. We understand that circumstances can change, and we want to accommodate your needs to the best of our ability.

Return Eligibility:
To be eligible for an exchange, your item must be in the same condition as when you received it. It must be unworn, unused, and in its original packaging. Please ensure that all tags and labels are still attached.

How to Initiate an Exchange:

Contact our customer support team within 7 days of receiving your order to request an exchange.
Provide your order number, a brief description of the reason for the exchange, and specify the replacement item you would like.
Our team will guide you through the return process and provide you with a return shipping address.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is received and processed promptly.

Processing Time:
Please allow up to 10 business days for us to process your exchange once we receive the returned item. You will receive an email notification once your exchange has been processed and shipped.

Contact Us:
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at hithouseent@gmail.com. We are here to help and ensure your shopping experience with us is exceptional.

Thank you for choosing Hit House Entertainment. We appreciate your trust and support!

Hit House Entertainment